{"id":8253,"date":"2020-06-11T15:07:11","date_gmt":"2020-06-11T14:07:11","guid":{"rendered":"https:\/\/www.prodpad.com\/?page_id=8253"},"modified":"2025-11-26T15:36:24","modified_gmt":"2025-11-26T15:36:24","slug":"data-deletion-policy","status":"publish","type":"page","link":"https:\/\/www.prodpad.com\/data-deletion-policy\/","title":{"rendered":"Data Deletion Policy"},"content":{"rendered":"\n
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Data Deletion Policy<\/h1>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/section>\n\n\n\n
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We care about your data \u2014 even after you leave (though we hope you\u2019ll stay!). When you cancel your ProdPad account, you can choose how your data is handled. Please specify at the time of cancellation – If no preference is specified, your account will default to Passive Delete<\/strong>.<\/p>\n\n\n\n

Active Delete<\/h3>\n\n\n\n

If you are absolutely certain you do<\/strong> not<\/strong> want ProdPad to retain any of the information you entered as a customer or trial user specify Active Delete. This may be the right choice if your company has strict security requirements or if you\u2019re confident it\u2019s time to permanently \u201clet it go.\u201d<\/p>\n\n\n\n

As promised: your data is yours. If you want it removed permanently, we will fully delete it.<\/p>\n\n\n\n

If you want to active delete your account you need to email us at\u00a0support@prodpad.com<\/a>.<\/p>\n\n\n\n

Passive Delete<\/h3>\n\n\n\n

This is for you if you\u2019re not particularly concerned about your data being stored and you don\u2019t expect to need it again (for example, if you\u2019ve already exported everything via our API). This is also a good fit if you think you might return soon \u2014 either as a new customer or because you miss us!<\/p>\n\n\n\n

Please note: <\/strong>with Passive Delete, ProdPad may delete your data at any time, at our discretion or inline with our Data Retention Schedule. If you want guaranteed long-term retention, consider the Parking option below.<\/p>\n\n\n\n

Parking<\/h3>\n\n\n\n

If you\u2019d like to \u201cpause\u201d your account without losing any data, Parking is for you. By choosing the Parking Plan \u2014 a small monthly fee (15% of your plan cost at the time of cancellation) \u2014 we\u2019ll securely store your data indefinitely. That way, when you\u2019re ready to return, everything will be exactly where you left it.<\/p>\n\n\n\n

If you have any questions about these options, we\u2019re always here to help at support@prodpad.com<\/a>.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":18,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"pp_uni_tag":[],"class_list":["post-8253","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nProdPad | Data Deletion Policy<\/title>\n<meta name=\"description\" content=\"We care about your data and our data deletion policy means you have a choice of how your data is treated if you need to cancel your ProdPad account.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.prodpad.com\/data-deletion-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Data Deletion Policy | ProdPad\" \/>\n<meta property=\"og:description\" content=\"Data Deletion Policy We care about your data \u2014 even after you leave (though we hope you\u2019ll stay!). 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