{"id":8090,"date":"2020-06-08T15:00:47","date_gmt":"2020-06-08T14:00:47","guid":{"rendered":"https:\/\/www.prodpad.com\/?post_type=pp_feature&p=8090"},"modified":"2025-01-09T12:38:01","modified_gmt":"2025-01-09T12:38:01","slug":"customer-feedback","status":"publish","type":"pp_feature","link":"https:\/\/www.prodpad.com\/features\/customer-feedback\/","title":{"rendered":"Customer Feedback"},"content":{"rendered":"\n \n \n \n \n \n \n <\/linearGradient>\n <\/defs>\n<\/svg>\n\n\n \n \n \n \n \n <\/linearGradient>\n <\/defs>\n<\/svg>\n\n \n \n \n \n \n <\/linearGradient>\n <\/defs>\n<\/svg>\n\n \n \n \n \n \n <\/linearGradient>\n <\/defs>\n<\/svg>
\n
\n
\n
\n \n
\n
\n \n Customer Feedback Management<\/p>\n <\/div>\n <\/div>\n

Tie Feedback to Ideas for Better Products<\/h1>\n

Gather user feedback and solve the right problems for your customers. Collect, analyze, prioritize, implement and inform, all from one place.<\/p>\n <\/div>\n

\n Try for free<\/a>\n \n Book a demo<\/a>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\n
\n
\n
\n
\n \"Customer\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n \n\n\n
\n
\n
<\/div>\n\n\n\n
\n

Don\u2019t just gather feedback\u2026.
Act on it and solve the problem<\/h2>\n\n\n\n

The customer feedback tool that puts all your feedback alongside your product strategy so you can inform your plan and build products your customer will love.<\/p>\n<\/div>\n\n\n\n

<\/div>\n<\/div>\n<\/div><\/section>\n\n\n
\n
\n
\n
\n
\n \n
\n \"Collect\n <\/div>\n
\n
\n

Collect feedback & suggestions<\/h3>\n <\/div>\n
\n

Centralize all your feedback, from all your people, and all your sources.<\/p>\n <\/div>\n <\/div> \n <\/div>\n <\/div>\n

\n
\n \n
\n \"Analyze\n <\/div>\n
\n
\n

Analyze & make decisions<\/h3>\n <\/div>\n
\n

Understand what your customers are saying in half the time with powerful AI surfacing the themes.<\/p>\n <\/div>\n <\/div> \n <\/div>\n <\/div>\n

\n
\n \n
\n \"Close\n <\/div>\n
\n
\n

Close the loop & delight customers<\/h3>\n <\/div>\n
\n

Automatically link feedback to ideas in your workflow. Then notify everyone when their solution has shipped.<\/p>\n <\/div>\n <\/div> \n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\n\n

\n
\n
\n
\n
\n \"Collect\n <\/div>\n <\/div>\n
\n
\n
\n \n CAPTURE<\/p>\n\n <\/div>\n

Gather user feedback<\/span> from anywhere<\/h2>\n

Whether you\u2019re giving your users a place to post their feedback and thoughts, or you\u2019re relaying insights from a customer call, there\u2019s a quick way to send that straight to the product team. Create unlimited branded customer-facing portals, automatically route feedback from your CRM or support system, or add insight with a quick email, a discussion in Slack, or directly from your browser.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

\n
\n
\n
\n
\n \"Feedback\n <\/div>\n \n
\n

Feedback portals & widgets<\/h3>\n <\/div>\n \n <\/div>\n
\n
\n \"Email\n <\/div>\n \n
\n

Email dropbox<\/h3>\n <\/div>\n \n <\/div>\n
\n
\n \"Browser\n <\/div>\n \n
\n

Browser extension<\/h3>\n <\/div>\n \n <\/div>\n
\n
\n \"Messaging\n <\/div>\n \n
\n

Messaging apps<\/h3>\n <\/div>\n \n <\/div>\n <\/div>\n
\n
\n
\n \"CRM\n <\/div>\n \n
\n

CRM integration<\/h3>\n <\/div>\n \n <\/div>\n
\n
\n \"Support\n <\/div>\n \n
\n

Support system integration<\/h3>\n <\/div>\n \n <\/div>\n
\n
\n \"Internal\n <\/div>\n \n
\n

Internal tools<\/h3>\n <\/div>\n \n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n
\n
\n
\n
\n
\n \"Analyze\n <\/div>\n <\/div>\n
\n
\n
\n \n ANALYZE<\/p>\n\n <\/div>\n

Understand<\/span> your customer’s feedback<\/h2>\n

Collate in one place for easy comparison, analysis, and action. Make sense of your feedback and organize, segment, and prioritize with powerful filters and customizable tags. Use the frequency chart to spot trends and drill down to truly understand the biggest needs and who has them.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

\n
\n
\n
\n
\n \"Customer\n <\/div>\n <\/div>\n
\n
\n
\n \n A.I.<\/p>\n\n <\/div>\n

Spot the themes<\/span> in seconds<\/h2>\n

Save time wading through your feedback with powerful AI to surface the themes and show you the opportunities. In seconds, get a bird\u2019s view of all your user feedback and understand the common threads that matter most with our unique Signals tool. See at a glance where to focus your discovery and point your product planning.<\/p>\n Find out more about Signals<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

\n
\n
\n
\n
\n \"Link\n <\/div>\n <\/div>\n
\n
\n
\n \n STRATEGIZE<\/p>\n\n <\/div>\n

Inform<\/span> your product plan<\/h2>\n

Whether you\u2019re evidencing your existing ideas or using feedback to spark your ideation, you can link each piece of feedback to the ideas in your backlog and the initiatives on your roadmap. Now you can prioritize with more context and never lose sight of why you\u2019re doing what you\u2019re doing.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

\n
\n
\n
\n
\n \"Customer\n <\/div>\n <\/div>\n
\n
\n
\n \n AUTOMATE<\/p>\n\n <\/div>\n

Win back<\/span> hours of your life<\/h2>\n

Say goodbye to the grunt work and let our AI Assistant connect the dots for you. They\u2019ll automatically suggest the ideas in your backlog that relate to every piece of user feedback so you can effortlessly stay organized and keep on top of everything you have coming in from your customers.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

\n
\n
\n
\n
\n \"Linking\n <\/div>\n <\/div>\n
\n
\n
\n \n IMPLEMENT<\/p>\n\n <\/div>\n

Follow through and get s#!*t done<\/span><\/h2>\n

With each piece of customer feedback linked to its relevant product idea, you can validate your thinking, spec out requirements and push to development, all from one central place. Then easily track progress through your workflow and give everyone complete transparency so your customer teams know the latest on solving each customer problem.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

\n
\n
\n
\n
\n \"close\n <\/div>\n <\/div>\n
\n
\n
\n \n COMMUNICATE<\/p>\n\n <\/div>\n

Close the loop<\/span> and keep customers up-to-date<\/h2>\n

Show your customers you listen and take action. Every time a feature releases just click into the list of linked user feedback and send them the good news!<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

\n
\n
\n
\n \n \n \n \n \n \n <\/linearGradient>\n <\/defs>\n<\/svg>\n\n \n \n \n \n \n <\/linearGradient>\n <\/defs>\n<\/svg>\n
\n
\n

Customer feedback is crucial to shaping the decisions over what goes onto Tillo\u2019s roadmap, and ProdPad\u2019s feedback collation has made the process much more straightforward. <\/h3>\n <\/blockquote>\n
\n

Eddie Sawyers<\/p>\n

Senior Product Manager | Tillo<\/p>\n <\/figcaption>\n \"Tillo\"\n <\/figure>\n

\n \n\n \n \n <\/clipPath>\n <\/svg>\n \"Eddie\n <\/div>\n\n \n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n
\n\n
\n \n \n \n \n \n \n \n <\/linearGradient>\n <\/defs>\n<\/svg>\n\n\n \n \n \n \n \n <\/linearGradient>\n <\/defs>\n<\/svg>\n\n \n \n \n \n \n <\/linearGradient>\n <\/defs>\n<\/svg>\n\n \n \n \n \n \n <\/linearGradient>\n <\/defs>\n<\/svg>\n
\n
\n
\n \n
\n

Start a free trial, import some feedback and take it for a spin<\/h2>\n \n

It's quick & easy, so give it a go and see what opportunities you unearth!<\/p>\n <\/div>\n\n \n

\n Get started<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n <\/div>\n\n\n\n
\n
\n
\n
\n

Find out how ProdPad helped these companies too<\/h2>\n<\/div>\n<\/div>\n<\/div>\n\n\n
\n
\n \n
\n
\n \"15Five\"\n
\n

15Five<\/span>\"15Five<\/h2>\n <\/div>\n <\/div>\n <\/div>\n <\/a>\n<\/article><\/div>
\n
\n \n
\n
\n \"Iris\n
\n

Iris Education<\/span>\"Iris<\/h2>\n <\/div>\n <\/div>\n <\/div>\n <\/a>\n<\/article><\/div>
\n
\n \n
\n
\n \"DWP\"\n
\n

DWP<\/span>\"DWP<\/h2>\n <\/div>\n <\/div>\n <\/div>\n <\/a>\n<\/article><\/div><\/div><\/div><\/section>\n","protected":false},"parent":0,"menu_order":4,"template":"","meta":{"_acf_changed":true,"pp_feature_visibility_single":true,"pp_feature_visibility_pricing":false,"pp_feature_visibility_table":true,"pp_feature_meta":[],"pp_feature_plans":{"701":true,"702":true,"703":true,"704":true,"705":true,"706":true}},"pp_uni_tag":[],"class_list":["post-8090","pp_feature","type-pp_feature","status-publish","hentry"],"acf":[],"yoast_head":"\nCustomer Feedback Software for Product Teams<\/title>\n<meta name=\"description\" content=\"Manage and prioritize feedback from 1000+ apps with our customer feedback software. Unlimited integrations include Zendesk, and Salesforce.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.prodpad.com\/features\/customer-feedback\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Feedback\" \/>\n<meta property=\"og:description\" content=\"Don\u2019t just gather feedback\u2026.Act on it and solve the problem The customer feedback tool that puts all your feedback alongside your product strategy so you\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.prodpad.com\/features\/customer-feedback\/\" \/>\n<meta property=\"og:site_name\" content=\"ProdPad\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ProdPad\/\" \/>\n<meta property=\"article:modified_time\" content=\"2025-01-09T12:38:01+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.prodpad.com\/wp-content\/uploads\/2020\/06\/Feedback-Page-Twitter.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1990\" \/>\n\t<meta property=\"og:image:height\" content=\"1006\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@prodpad\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Customer Feedback Software for Product Teams","description":"Manage and prioritize feedback from 1000+ apps with our customer feedback software. Unlimited integrations include Zendesk, and Salesforce.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.prodpad.com\/features\/customer-feedback\/","og_locale":"en_US","og_type":"article","og_title":"Customer Feedback","og_description":"Don\u2019t just gather feedback\u2026.Act on it and solve the problem The customer feedback tool that puts all your feedback alongside your product strategy so you","og_url":"https:\/\/www.prodpad.com\/features\/customer-feedback\/","og_site_name":"ProdPad","article_publisher":"https:\/\/www.facebook.com\/ProdPad\/","article_modified_time":"2025-01-09T12:38:01+00:00","og_image":[{"width":1990,"height":1006,"url":"https:\/\/www.prodpad.com\/wp-content\/uploads\/2020\/06\/Feedback-Page-Twitter.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_site":"@prodpad","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.prodpad.com\/features\/customer-feedback\/","url":"https:\/\/www.prodpad.com\/features\/customer-feedback\/","name":"Customer Feedback Software for Product Teams","isPartOf":{"@id":"https:\/\/www.prodpad.com\/#website"},"datePublished":"2020-06-08T14:00:47+00:00","dateModified":"2025-01-09T12:38:01+00:00","description":"Manage and prioritize feedback from 1000+ apps with our customer feedback software. Unlimited integrations include Zendesk, and Salesforce.","inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.prodpad.com\/features\/customer-feedback\/"]}]},{"@type":"WebSite","@id":"https:\/\/www.prodpad.com\/#website","url":"https:\/\/www.prodpad.com\/","name":"ProdPad","description":"Product Management Software","publisher":{"@id":"https:\/\/www.prodpad.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.prodpad.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.prodpad.com\/#organization","name":"ProdPad","url":"https:\/\/www.prodpad.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.prodpad.com\/#\/schema\/logo\/image\/","url":"https:\/\/www.prodpad.com\/wp-content\/uploads\/2018\/12\/blue-full.png","contentUrl":"https:\/\/www.prodpad.com\/wp-content\/uploads\/2018\/12\/blue-full.png","width":2050,"height":400,"caption":"ProdPad"},"image":{"@id":"https:\/\/www.prodpad.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/ProdPad\/","https:\/\/x.com\/prodpad","https:\/\/instagram.com\/prodpad","https:\/\/www.linkedin.com\/company\/prodpad\/","https:\/\/www.youtube.com\/channel\/UCXHOx5Ed-6sHPujypIlhdMA"]}]}},"_links":{"self":[{"href":"https:\/\/www.prodpad.com\/wp-json\/wp\/v2\/pp_feature\/8090","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.prodpad.com\/wp-json\/wp\/v2\/pp_feature"}],"about":[{"href":"https:\/\/www.prodpad.com\/wp-json\/wp\/v2\/types\/pp_feature"}],"wp:attachment":[{"href":"https:\/\/www.prodpad.com\/wp-json\/wp\/v2\/media?parent=8090"}],"wp:term":[{"taxonomy":"pp_uni_tag","embeddable":true,"href":"https:\/\/www.prodpad.com\/wp-json\/wp\/v2\/pp_uni_tag?post=8090"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}