{"id":78726,"date":"2022-09-20T13:48:52","date_gmt":"2022-09-20T12:48:52","guid":{"rendered":"https:\/\/www.prodpad.com\/?p=78726"},"modified":"2025-01-13T16:25:50","modified_gmt":"2025-01-13T16:25:50","slug":"product-discovery-methods-product-management","status":"publish","type":"post","link":"https:\/\/www.prodpad.com\/blog\/product-discovery-methods-product-management\/","title":{"rendered":"6 Product Discovery Methods You\u2019ll Need as a Product Manager"},"content":{"rendered":"\n<p>Product discovery is a huge and often overlooked part of a product manager&#8217;s day-to-day job. Product managers, and anyone wanting to <a href=\"https:\/\/www.prodpad.com\/blog\/steps-to-becoming-a-product-manager\/\" target=\"_blank\" rel=\"noreferrer noopener\">become a product manager<\/a>, are responsible for a big chunk of any business: keeping the product useful, relevant, and ahead of the competition.<br><br>The key to such success? A healthy product discovery process. Here\u2019s an introduction to what that looks like, including product discovery methods and the tools that will help you along the way.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-is-product-discovery\">What is product discovery?<\/h2>\n\n\n\n<p>Product discovery is the process of deciding what to build by uncovering and understanding customer needs, evaluating alternatives, and testing potential <a href=\"https:\/\/www.prodpad.com\/features\/ideas\/\" target=\"_blank\" rel=\"noreferrer noopener\">ideas<\/a>. It\u2019s how product teams \u201cconstantly validate that there is a real problem to solve \u2013 that it is a real problem, and that solving it is worthwhile,\u201d in the words of ProdPad\u2019s co-founder Simon Cast.<br><br>Ultimately, discovery is about reducing risk in product development, while always developing in line with your <a href=\"https:\/\/www.prodpad.com\/blog\/how-to-write-a-clear-product-strategy\/\" target=\"_blank\" rel=\"noreferrer noopener\">product strategy<\/a>.<\/p>\n\n\n\n<p>That said, there\u2019s initial product discovery and there\u2019s continuous product discovery. The two involve similar techniques, but as their names might suggest, they take place at different stages of the company.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-what-is-initial-product-discovery\">What is initial product discovery?<\/h3>\n\n\n\n<p>Initial product discovery happens before launch. It\u2019s often about identifying the problem you&#8217;re tackling and whether what you think you should build is actually worth it. This is <a href=\"https:\/\/www.prodpad.com\/blog\/minimum-viable-product-mvp-example\/\">the MVP stage<\/a> \u2013 and product discovery here doesn&#8217;t actually represent something that should be built by the business. Rather it&#8217;s a chance to test certain decisions (or pivot away from them) so you don&#8217;t waste so much time creating something that isn\u2019t viable as a business.<br><br>In such an early stage of a business, you don&#8217;t necessarily have the existing product or customers to lean upon as sources of intel. Once you actually have a product, that\u2019s when continuous discovery comes in.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-what-is-continuous-product-discovery\">What is continuous product discovery?<\/h3>\n\n\n\n<p><a href=\"https:\/\/www.prodpad.com\/blog\/continuous-product-discovery\/\" target=\"_blank\" rel=\"noreferrer noopener\">Continuous product discovery<\/a> is the process of routinely questioning what it is you\u2019re building, questioning the people who use it, figuring out what their current problems are and making sure that your product stays relevant to them. Continuous discovery ensures that your <a href=\"https:\/\/www.prodpad.com\/blog\/product-value\/\" target=\"_blank\" rel=\"noreferrer noopener\">product value<\/a> remains high, no matter how long you\u2019ve been in business or what direction the market takes.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"495\" src=\"https:\/\/www.prodpad.com\/wp-content\/uploads\/2022\/09\/building-1-1024x495.png\" alt=\"Two dots doing product discovery\" class=\"wp-image-78728\" srcset=\"https:\/\/www.prodpad.com\/wp-content\/uploads\/2022\/09\/building-1-1024x495.png 1024w, https:\/\/www.prodpad.com\/wp-content\/uploads\/2022\/09\/building-1-300x145.png 300w, https:\/\/www.prodpad.com\/wp-content\/uploads\/2022\/09\/building-1-768x372.png 768w, https:\/\/www.prodpad.com\/wp-content\/uploads\/2022\/09\/building-1-1536x743.png 1536w, https:\/\/www.prodpad.com\/wp-content\/uploads\/2022\/09\/building-1.png 1604w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-definitive-list-of-product-discovery-methods\">The definitive list of product discovery methods<\/h2>\n\n\n\n<p>Here are the six definitive product discovery methods \u2013 some obvious, some old school, and some new that you can introduce to your team and incorporate into your product management process.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"#h-1-customer-feedback\">Customer feedback<\/a><\/li><li><a href=\"#h-2-customer-interviews\">Customer interviews<\/a><\/li><li><a href=\"#h-3-user-analytics\">User analytics<\/a><\/li><li><a href=\"#h-4-competitor-analysis\">Competitor analysis<\/a><\/li><li><a href=\"#h-5-business-model\">Business model<\/a><\/li><li><a href=\"#h-6-internal-discovery\">Internal discovery<\/a><\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-1-customer-feedback\">1. Customer feedback<\/h3>\n\n\n\n<p>If you\u2019re reading this, we don\u2019t need to stress <a href=\"https:\/\/www.prodpad.com\/blog\/customer-feedback-product-process-1\/\" target=\"_blank\" rel=\"noreferrer noopener\">the importance of customer feedback in product management<\/a>. It should be a given! <a href=\"https:\/\/www.prodpad.com\/features\/customer-feedback\/\" target=\"_blank\" rel=\"noreferrer noopener\">Customer feedback<\/a> is crucial to PMs because it\u2019s the source material for identifying problems, validating ideas, and prioritizing the roadmap. ProdPad is built to assist PMs and entire teams with all of that, in part by consolidating all channels of customer feedback into one tool.<br><br>The key is to establish a <a href=\"https:\/\/www.prodpad.com\/blog\/product-feedback-process\/\" target=\"_blank\" rel=\"noreferrer noopener\">product feedback process<\/a>, with clearly defined roles on your own team and with creative, perhaps unconventional routes for eliciting that feedback from your customers. You should design an internal process for your team <a href=\"https:\/\/www.prodpad.com\/blog\/how-to-get-customer-feedback\/\" target=\"_blank\" rel=\"noreferrer noopener\">to get customer feedback from colleagues<\/a>, such as sales and customer support.<\/p>\n\n\n\n<p>Of course, there\u2019s a lot more to learn that\u2019s not offered willingly by your users. You have to go looking for insights, they don\u2019t just reveal themselves. And that brings us to\u2026<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-2-customer-interviews\">2. Customer interviews<\/h3>\n\n\n\n<p>Customer interviews might seem old school, but it\u2019s the most proactive \u2013 and often most productive \u2013 way to get the valuable insights that fuel your discovery.<br><br>By customer interviews, we don&#8217;t necessarily mean the people who are actively paying for your product. These interviews can also include:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Potential customers that match your current user base<\/li><li>Target customers that match your ideal user base<\/li><li>Trial users who didn\u2019t buy<\/li><li>Users who canceled<\/li><li>People who bought a competitor<\/li><li>People who aren\u2019t buying a product at all<\/li><\/ul>\n\n\n\n<p>Interview these people! There\u2019s no way to fully automate these. A questionnaire won\u2019t cut it. You need someone there to pull the information out of people. Check on these <a href=\"https:\/\/www.prodpad.com\/blog\/how-not-to-screw-up-customer-interviews\/\" target=\"_blank\" rel=\"noreferrer noopener\">tips for conducting great customer interviews<\/a>.<\/p>\n\n\n\n<p>At my old company, we\u2019d welcome a group of people to the office every Thursday. They all fit our ideal customer profile in some way. An intern arranged for them to come in \u2013 as well as the pizza and drinks. Then it was our job, as the product team, to present something and ask them questions. One week might be discovering what the reaction is to our newest homepage iterations, the next might be getting their thoughts on pricing and taglines.<br><br>That said, there are few pieces that you can automate. See our <a href=\"#h-product-discovery-tools\">product discovery tool<\/a> recommendations below.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-3-user-analytics\">3. User analytics<\/h3>\n\n\n\n<p>User analytics provides concrete data and insights into customer behavior inside your app, not just what are they using your tool <em>for<\/em>, but <em>how <\/em>are they using it. This not only informs the UX design of your product, but could reveal unlocked potential in how your product functions \u2013 and which functions it serves.<br><br>There are many great SaaS tools on the market for user behavior and UX analytics &#8211; we&#8217;ve included them in <a href=\"#tools-list\">our list<\/a> below.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-4-competitor-analysis\">4. Competitor analysis<\/h3>\n\n\n\n<p>Competitor analysis plays a big part in the product discovery process. You must understand what your customer\u2019s alternatives are. What else is out there? How is your target group solving its problem? This changes all the time.<\/p>\n\n\n\n<p>When you launched, maybe your main competitor was an Excel spreadsheet. But nowadays, it&#8217;s a new SaaS tool that works better than both you and the spreadsheet.<br><br>Of course, you also want to stand out in your market without mimicking all your competition. We\u2019ve put together some tips on how to achieve <a href=\"https:\/\/www.prodpad.com\/blog\/how-to-ensure-you-have-product-differentiation\/\" target=\"_blank\" rel=\"noreferrer noopener\">product differentiation<\/a> without turning into a feature factory.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-5-business-modeling\">5. Business modeling<\/h3>\n\n\n\n<p>Business modeling is another product discovery method that lays out what your product is, who uses it (and why), where the product is situated in the market (and how), plus the resources and money that go into and out of the business.&nbsp;<\/p>\n\n\n\n<p>Basically, yes, it\u2019s a business model. But founder and author <a href=\"https:\/\/twitter.com\/AlexOsterwalder\" target=\"_blank\" rel=\"noreferrer noopener\">Alex Osterwalder<\/a> invented the <a href=\"https:\/\/en.wikipedia.org\/wiki\/Business_Model_Canvas\" target=\"_blank\" rel=\"noreferrer noopener\">Business Model Canvas<\/a>, which is a great format and process for distilling everything down onto one page. It will help you challenge assumptions and discover new opportunities.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-6-internal-discovery\">6. Internal discovery<\/h3>\n\n\n\n<p>Last but not least, conduct some internal discovery. Is your team on board? Engage them to help figure out the marketing channels and the supply chain considerations, the cost considerations and other types of risks that you want to mitigate. These aren&#8217;t necessarily insights that you&#8217;ll be able to get from your customer. Remember that there are other people \u2013 your own people! \u2013 that you should consider in terms of what&#8217;s feasible, viable, and valuable.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-product-discovery-process\">Product discovery process<\/h2>\n\n\n\n<p>The product discovery process for your organization will depend upon the flow and pace of your work \u2013 the key is that it\u2019s continuous.<br><br>What does \u201ccontinuous\u201d really mean? That you\u2019re learning something in every cycle or sprint, and that it\u2019s built into your routine. If your development team works on two-week cycles, then you get something interesting from your developers every two weeks. Each time, you should test it with customers and learn from it.<br><br>Basically, we\u2019re talking a matter of days or weeks between customer interviews and learning sessions. What you want to avoid is waiting months, or dividing product development work into two separate phases: during this period we talk to customers, and now we build. They should be integrated, ongoing processes.<br><br><strong>Bottom line: always assume you have something to learn and make space for that learning.<\/strong><\/p>\n\n\n\n<a class=\"anchor-link\" id=\"tools-list\"><\/a>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-product-discovery-tools\">Product discovery tools<\/h2>\n\n\n\n<p>Here are a few tools we recommend for different parts of the product discovery process.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>User behavior and app insights: <a href=\"https:\/\/mixpanel.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Mixpanel<\/a>, <a href=\"https:\/\/amplitude.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Amplitude<\/a>, <a href=\"https:\/\/www.fullstory.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">fullstory<\/a> or <a href=\"https:\/\/www.hotjar.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">HotJar<\/a><\/li><li>Customer surveys: <a href=\"https:\/\/www.typeform.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Typeform<\/a><\/li><li>Interview scheduling: <a href=\"https:\/\/calendly.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Calendly<\/a><\/li><li>Interview recording: <a href=\"https:\/\/zoom.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Zoom<\/a> or <a href=\"https:\/\/www.fathomhq.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Fathom<\/a><\/li><li>Screen sharing: <a href=\"https:\/\/www.figma.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Figma<\/a> or <a href=\"https:\/\/marvelapp.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Marvel<\/a><\/li><li>Documenting feedback: <a href=\"https:\/\/www.notion.so\/\" target=\"_blank\" rel=\"noreferrer noopener\">Notion<\/a>, <a href=\"\/\/www.salesforce.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce<\/a>, <a href=\"https:\/\/www.prodpad.com\">ProdPad<\/a><\/li><li>Validating and prioritizing ideas: <a href=\"https:\/\/www.prodpad.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">ProdPad<\/a><\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-prodpad-for-product-discovery\">Prodpad for product discovery<\/h2>\n\n\n\n<p>ProdPad helps you gather customer problems, user needs, and potential solutions. Our tool records how you validate and prioritize them, capturing all the context so team members are in the loop and see exactly where an idea sits in the workflow \u2013 and in the bigger picture. From feedback to product specs to strategic vision, ProdPad collects and connects it all to help you make decisions and keep you moving forward. Start a <a href=\"https:\/\/app.prodpad.com\/signup\" target=\"_blank\" rel=\"noreferrer noopener\">free trial here<\/a> and let us know how you get on with your product discovery in the comments.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Product discovery is one of the most important things a product manager does. Here are the 6 product discovery methods you need to succeed.<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[9],"tags":[],"pp_uni_tag":[],"class_list":["post-78726","post","type-post","status-publish","format-standard","hentry","category-product-management-best-practice"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>6 Product Discovery Methods Product Managers Need | ProdPad<\/title>\n<meta name=\"description\" content=\"Product discovery is one of the most important things a product manager does. Here are the 6 product discovery methods you need to succeed.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.prodpad.com\/blog\/product-discovery-methods-product-management\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"6 Product Discovery Methods You\u2019ll Need as a Product Manager | ProdPad\" \/>\n<meta property=\"og:description\" content=\"Product discovery is one of the most important things a product manager does. 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