{"id":4310,"date":"2016-09-09T15:28:13","date_gmt":"2016-09-09T14:28:13","guid":{"rendered":"http:\/\/www.prodpad.com\/?p=4310"},"modified":"2023-02-09T16:26:13","modified_gmt":"2023-02-09T16:26:13","slug":"free-website-feedback-tools","status":"publish","type":"post","link":"https:\/\/www.prodpad.com\/blog\/free-website-feedback-tools\/","title":{"rendered":"Finally, A Customer Feedback Tool Product Managers Want"},"content":{"rendered":"\n

TL;DR: We’ve launched a free set of tools for collecting product feedback – get the free website and in-app feedback tools. <\/a><\/em><\/strong><\/p>\n\n\n\n

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Last week, we made our first entry into the world of customer feedback with our new Customer Feedback Portal. It\u2019s gotten quite the welcome<\/a>!<\/p>\n\n\n

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Until now, we’ve been hard at work on helping product managers do other things<\/a>, like building product roadmaps and prioritizing their backlogs. But we’ve stayed out of customer feedback because there were simply so many tools on the market already.

\u201cThe world doesn\u2019t need us to make\u00a0another<\/i> customer feedback tool,\u201d we thought.

But in the past year, a customer feedback tool became our #1 request from our customers. And once we dug in, we\u00a0could see why.<\/p>\n\n\n\n

Meet the Customer Feedback Portal<\/h2>\n\n\n\n

Prioritization<\/a>\u00a0is\u00a0what keeps\u00a0product managers up at night. But even at $500\/month, we didn’t see a single customer feedback tool that could help answer that single most important question for product managers: “What should we work on next?”<\/em>

So we’ve decided\u00a0to launch our own customer feedback tool. It’s built specially for product managers and product teams – and we’re giving it to you 100% free<\/strong>.

The\u00a0Customer Feedback Portal offers you unlimited\u00a0customer feedback and basic product backlog management so you can figure out the answer to your burning question: “What do I do with all this feedback!?”<\/em>

Here’s what you can do with it.<\/p>\n\n\n\n

Collect customer feedback on your website and app<\/h2>\n\n\n\n

Let’s get the basics out of the way. The Customer Feedback Portal is a\u00a0simple, elegant portal that your customers can visit to\u00a0drop comments, feature requests, suggestions – they’re sent privately to you.

Our in-app widget is 100% customizable and you can edit the CSS to fit with your current branding.<\/p>\n\n\n

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Get feedback on product ideas before you start working on them<\/h2>\n\n\n\n

What if you could get that feedback while you’re still thinking about how you might tackle\u00a0a problem area?\u00a0We know\u00a0many\u00a0product managers\u00a0wish they could get their hands on customer feedback BEFORE they start building<\/a>.

That’s what makes this an extra special feature of the Portal: You can roll out a handful of ideas (up to 9) from your product backlog and ask your customers what they think.<\/p>\n\n\n

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Use it to validate your thinking. Use it to learn that you need to pivot your idea entirely. Use it to take the unpredictability out of launching something new. Do all this without spending expensive time and resources building things people don’t want.<\/p>\n\n\n\n

File customer feedback with ideas in your product backlog<\/h2>\n\n\n\n

Here’s where things gets interesting. When you get customer feedback, you can tag it and link it up to an idea (or multiple ideas) in your backlog.

As you get more feedback,\u00a0you can use it to help you develop ideas into product specs. Customer feedback usually gets separated by the time the specs are being written, but this way you can refer back to your stack\u00a0original customer comments as you\u00a0spec out a solution.<\/p>\n\n\n

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Discover insights to help you prioritize your backlog<\/h2>\n\n\n\n

Feedback filtering is incredibly powerful\u00a0on the Customer Feedback Portal because you can use it to find opportunities in your product backlog\u00a0based on customer feedback.

If you’ve aspired to have customer feedback drive your product roadmap, now you can do it. There are so many creative ways to tag, group and filter your feedback, don\u2019t let me limit you.

Here are some of the questions you can ask\u00a0and get answers for using filters:<\/p>\n\n\n\n

Filter by customer name, idea<\/h3>\n\n\n\n